Refund & Return Policy

1. Official Hardware Warranty

All networking routers, satellite receivers, decoders, and electronic components sold by MAX SAT SOLUTIONS come with official hardware warranty as specified on the product invoice and packaging.

2. 7-Day Replacement Guarantee

If your product arrives damaged or possesses a manufacturer defect upon delivery:

• Notify our technical team via WhatsApp (077 356 8828) within 7 calendar days of receipt.
• Provide clear photos/videos demonstrating the defect along with your order number.
• We will arrange a replacement unit or repair under warranty immediately.

3. Conditions for Returns

To be eligible for a return or replacement:

• The item must be in its original packaging with all included antennas, power adapters, cables, and manuals.
• Items damaged due to lightning strikes, power surges, water intrusion, or physical breakage are not covered under manufacturer warranty.

4. Refund Processing

Approved refunds for canceled orders or out-of-stock items will be credited back via the original payment method (Bank Transfer / Card Refund) within 2 to 4 business days.

5. Questions & Support

For return authorizations and technical support, please contact: